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Shipping & Returns

Shipping charges will be calculated per item:

Items will be charged at R30.00 per item.

Overnight shipping will cost approximately R300.00, depending on the size of the package.

The above prices are only valid within South Africa. Please request a quote for any international shipping costs.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Books will very rarely be accepted, but exceptions can be made depending on circumstances and prior approval.

1. Please email customer.service@tvine.co.za to request a refund.
2. Mail your returned item to:

   True Vine Bookshop
   P O Box 5111
   Kraaifontein North, 7572

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and DVD's.

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
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